Dropship

If you have recently registered with Hill Interiors then you may have been asked if you wish to enable the Dropship service on your account. If you selected yes then you are aready set up. 

The quickest way to find out if you have dropshipping enabled is to login to our website and look at your account details. Look for 'Enable Dropship Ordering' and it will say Yes or No. If you are saying 'No' then change this to 'Yes' and you are ready to go.

If you have not registered with Hill Interiors before then please visit https://www.hill-interiors.com/register/ and complete the form. You will be able to enable Dropship Ordering on your registration.

Hill Interiors current handling charges are:

• £1.25, on orders less than £6.99
• £2.95, on orders £7 - £29.99
• £4.95, on orders £30 - £99.99
• £14.95, on orders £100 - £249.99
• £39.95, on orders over £250

Any offer or discount code cannot be applied to a dropship order and all orders must be paid for at the time of placing an order (unless the item is out of stock)

Using Your Own Carrier
If you choose to use your own carrier and set our warehouse as a collection point then shipping is at your cost and you will not be charged. To avoid delays please advise us either by phoning or emailing Adam ([email protected]) or Neil ([email protected]) to advise which carrier service you are arranging the collection with. Please also do not arrange the collection until we have provided you with a despatch note. This note will provide an event number that you can use for our reference in the collection. This will also ensure we have the goods picked, packed and ready for collection. If you need to send us shipping labels and other documentation then please also email Adam or Neil so that we have these.

Hill Interiors Delivery Service
If you choose to have Hill Interiors despatch your orders using our current delivery partners then the following prices apply:

Standard Delivery (Small Items): These deliveries are charged at £5.50 currently (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £14.95) for single items and £9.50 (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £18.95) for multiple items of the same or different product codes. These are despatched with a selection of couriers available to us including DPD and UPS. At the current time your order will take an estimated 2-3 days to despatch, although we will endeavour to despatch your order as quickly as possible.

Standard+ Delivery (Medium Items): These are charged at £9.95 (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £17.95) for single items and £13.50 (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £21.95) for multiple items of the same or different product codes. This is specifically for items which are oversized or fragile which will result in an additional handling charge. At the current time your order will take an estimated 2-3 days to despatch. These will still be delivered next day with DPD or UPS.

2 Man Delivery (Large Items): Certain products require a 2 man delivery service due to the nature of the product or size of the product. This has a lead time of approximately 2 weeks. Pricing for this is based on the CBM (cubic metres) of the goods. The current prices are:

Under 0.5 CBM: £45
0.5 - 1 CBM: £60
1 - 1.5 CBM: £85
1.5 - 2 CBM: £110
2 CBM+: Anything over 2 CBM will require a quote and will have £0.00 as a shipping rate. We will contact you with a quote asap.

Please Note:
We indicate in our dropship feed which delivery size that product would be. Size is the main importance in calculating the delivery size however we also take into account the fragility/bulkiness of an item, it's materials and more. It maybe that an item is small in size but it's fragility requires a specialist delivery. Examples of these is mirrors and clocks with a high percentage of glass. we reserve the right to make changes to the delivery size where required without notice.

We will only allow drop shipping within the British mainland and offshore locations such as the Isle of Wight, Northern Ireland, Isle of Man and the Scottish Islands. All Small and Medium sized items can go to these locations however the following postcodes will attract a surcharge; BT (all postcodes), HS (all postcodes), IM (all postcodes), IV (all postcodes), KA27, KA28, KW (all postcodes), PA20-78, PH17-50, ZE (all postcodes). These surcharges will vary based on the location and price charged to us by carriers.

All Small and Medium items are sent on a next working day delivery service with carriers such as DPD & UPS. All large items are collected by a specialist handling company and are taken back to their depot. From there they will contact your customer directly to arrange delivery. It is estimated this process will take 2 weeks.

We are not able to send Large items to these postcodes; BT (all postcodes), HS (all postcodes), IM (all postcodes), IV26-99, KA27, KA28, KW (all postcodes), PA15-78, PH19-50, ZE (all postcodes).

In our dropship feeds we indicate whether a product is Small, Medium or Large in the delivery size column. We also display the cost of shipping in the dropship tab on each product page. This value is for shipping an item to a non surchargable location.

We do not dropship to any international locations or the Channel Islands. If you wish to dropship to an oversea location or The Channel Islands then we recommend that you arrange to use your own carriers and address all Commercial Invoice/Duty & VAT requirements yourself. You can send us labels and paperwork. To arrange this please call sales on 01845 567044 and select option 1.

Hill Interiors have published an addendum to our Terms and Conditions specifically relating to dropship returns. Please view this policy at https://www.hill-interiors.com/dropship-returns-policy/

We will use your customers information that you supplied when placing the order for shipping purposes only. The label, with the customers address and your sales reference number will be printed and attached to the parcel. The parcel will be branded Hill 1975 - we do not provide a White Label service. The email address and telephone number will be given to the carrier electronically so that they can provide delivery updates via text or email to your customer. This will include notification of the delivery window and appropriate delivery options. All shipments will appear to have been sent from Hill Giftware Ltd.

Your customer will not receive any paperwork from Hill Interiors and you will receive a copy of the despatch note and invoice. If goods have shipped by DPD the tracking number will appear in the despatch note upon Hill Interiors despatching the order. The tracking number will also appear on the order history page in 'My Account'. You can track the delivery from that page if required.

There will be no tracking number provided by the specialist handling companies for large goods however they will contact your customer directly and operate a booking in policy.

If you have registered with Hill interiors and have enabled drop shipping then we provide a number of resources for you to list our products. Visit the ‘Download Area’ in ‘My account’ to access these. This will include the ability to use our Live dropship feeds or customise your own. You will not see these options if you have not registered.

If you choose to use our ‘Live Dropship Feeds’ then you can select ‘CSV Format’ and ‘XML Format’. Right click on either link to copy the URL or click on to download. This feed will give you all the product information you wish to list a product. This includes product specifications, image URL’s and inventory quantities plus much more (a full list is available here). If you wish to use a feed which updates stock quantities only then please use the ‘Stock Feed’. This feed gives you the current inventory and our future shipments only and is much smaller in size and quicker to process. This feed is used by inventory management plugins such as Stockeo and Stock Sync which provide a quick way of connecting our feed to your website.

If you feel you wish to have a more customised feed where you want a more specific set of data then we provide the opportunity for you to create your own feed through the ‘Customise My Product Feed’ option. Here you can give your feed a title, select which data options you wish to use and once the feed is saved you will be given a URL that you can use. This URL will not change unless you delete your saved feed. The feed will update stock and pricing however will not update with new products unless you click the refresh button next to your feed. Refresh buttons are only available on feeds created on or after 16/11/2023.

You will need to have your own website or platform to sell our products. You are welcome to list on eBay and Amazon etc and most people will use ecommerce platforms such as Shopify, Wordpress or Magento for example to create their website. Our feeds can integrate with those platforms and provide all the information you require to list our products. You can take the data from our CSV or XML files, modify where necessary and import to create products. Most customers will use a 3rd party plug-in to manage data syncing as they will provide many more features. An example of this is ‘Stock Sync’ on the Shopify platform (https://apps.shopify.com/stock-sync). You will in effect tell Stock Sync the URL of the feed, map the columns of data and how often you want to sync the data. This will update your website as per your instructions. There are many more inventory management plug-ins available so have a good look around to see what meets your needs. Another example we have seen is Stockeo and they have provided a useful resource which shows you how to connect to our feeds. Please have a look at https://help.stockeo.solvenium.com/update-inventory-from-an-xml-feed.

In our CSV/XML Format feeds we provide the following data fields:
Code: This is our internal product code/SKU.
Title: This is the title of the product as created by Hill Interiors.
Price: This is the standard selling price of the product from Hill Interiors to you. This is not a discounted or sale price.
RRP: This is a guide price that we believe would be useful to you for resale. We do not enforce this price but we ask that to allow the dropship market to be sustainable that you do not vastly undercut this price.
Available: The current available stock at Hill Interiors.
Stock Expected: How many Hill Interiors are expecting from our manufacturers
Stock Expected Date: This indicates the date that Hill Interiors expect to receive the next shipment form our manufacturers.
Stock Status: This indicates the status of the next shipment Hill interiors will receive. We will indicate DFT (this is where we have agreed to purchase quantities from our supplier and have a very rough expected dated), EST (This is where production has started or finished and we have a working estimated date), ACK (the goods are manufactured and Hill Interiors are discussing an actual delivery date with the shipping companies), CNF (This is a confirmed date of delivery to Hill Interiors - this should be accurate but may adjust slightly pending any customs or transport issues). It is our recommendation that you only allow pre-orders once a product has a CNF status.
Height: Height of the product once assembled.
Width: Width of the product once assembled.
Depth: Depth of the product once assembled.
Weight: The weight in KG’s of the product once assembled.
CBM: The CBM (cubic metres) value of the item. This is used for delivery charge calculations if a product has a delivery size of ‘Large’.
Barcode: The 13 digit EAN barcode number
Categories: A breadcrumb of where the product sits on the Hill Interiors website if you need that data for your own websites.
Colour: The main colour of the item
Material: The main material used in the product
Description: The product description that is used on the Hill Interiors website. You may use this description however to avoid duplicate content issues with Google then you are advised to use your own descriptions or modify these.
Image (1-5): The URL’s of our product photography. The main image will site in Image 1 and all complimentary images feature in 2-5.
Status: This is the current product status within Hill Interiors. There are 3 values; ACT (this means the product is active and therefore can be purchased for drop shipping purposes), DRD (the product has entered the ‘Discontinued and Running Down’ phase. This product is available for drop shipping however once the stock quantity drops to 0 then this product will not be available for sale and will not be re-ordered) and DCU (The product has been through the DRD process and is now Discontinued).
Delivery Size: Hill Interiors indicates whether an item will be classified as a small, medium or large delivery. If a product is ‘Small’ then it can be delivered by a courier such as DPD or UPS without any additional charges. If an item is ‘Medium’ then it can also be delivered by a courier such as DPD or UPS however an element of that parcel will attract an additional charge to Hill Interiors, this may be an overweight or oversize charge. If an item is ‘Large’ then the product needs to be delivered by a specialist handling company. This maybe because the item exceeds the maximum parcel dimensions for DPD/UPS and therefore requires 2 people for delivery or it may contain a high amount of glass or another fragile material. Delivery rates are specified on the Dropship details page however for Large items you will need to use the CBM figure to calculate the delivery charge.

In our 'Customise My Product Feed' we provide the all of the above data fields plus the following additional data fields:
Next Available Stock 1: This is the quantity that Hill Interiors expect to receive on the next shipment.
Next Available Stock 1 Expected On: This is the date Hill Interiors expect to receive the next shipment.
Next Available Stock 2: This is the quantity that Hill Interiors expect to receive on a shipment after the next shipment.
Next Available Stock 2 Expected On: This is the date Hill Interiors expect to receive the shipment after the next shipment.
Date Last Arrived: This is the date Hill Interiors received the last shipment.
Country of Origin: This is the country where the goods were manufactured. This will be required for any transaction that requires a commercial invoice.
Commodity Code: This is the commodity code for the goods. This will be required for any transaction that requires a commercial invoice.
Sale Price: This indicates the price that a product is currently on sale at. You will be charged this price when purchasing from Hill Interiors. We cannot guarantee how long an item will remain on sale for. Please ensure you are on our mailing list for all sale notifications.
Stock Status: This indicates the status of the next shipment Hill interiors will receive. We will indicate DFT (this is where we have agreed to purchase quantities from our supplier and have a very rough expected dated), EST (This is where production has started or finished and we have a working estimated date), ACK (the goods are manufactured and Hill Interiors are discussing an actual delivery date with the shipping companies), CNF (This is a confirmed date of delivery to Hill Interiors - this should be accurate but may adjust slightly pending any customs or transport issues). It is our recommendation that you only allow pre-orders once a product has a CNF status.

We will continue to make more data available as it becomes available.

At present you will need to log into the Hill interiors website to place an order. We are looking to offer API integration at a future date. Once you are in the checkout you will see an option to place either a wholesale or dropship order. Select ‘Dropship Order’ and you will then go through the checkout entering your customer’s details. Please ensure that you give us your sales reference number, the customers’ delivery and email addresses and a telephone number (mobile number preferred). Handling charges, Delivery Charges and VAT will be added to the total price. You will be required to pay for the order at the time of placing the order unless you have a 30 day credit account which is in good standing. If you are ordering an item that is not in stock then you will not pay for the order and we will contact you at a later date for payment.

Please ensure you complete all the information in the checkout as accurately as possible. Hill Interiors will not be held responsible for deliveries in which the data provided was incorrect. Once you have submitted an order you may be able to edit the order provided it has not been released into our warehouse for processing.

All dropship orders must be paid for at the time of placing an order unless the item is out of stock. Out of stock items will be placed on a back order for despatch once stock comes in. Payment will become due before despatch is made.

All payments must be made in GBP

We do offer a 30-day account which you are welcome to apply for. We will need to take credit references and assign a suitable credit limit. It is important if you have a 30 day account for this to be in good standing as orders will be held if limits are exceeded or the account is overdue. For more information please see our credit application page (https://www.hill-interiors.com/credit-account/)

If you have a questions or amendment to make regarding a dropship order then please either contact our Sales & Customer Support team during office hours on 01845 567044 and press option 1. Alternatively please use our 'Sales & Customer Support contact form' and submit your question via email.

If you have a question about our dropshipping service then please use our 'Dropshipping Support contact form' to send your query.

Please note we can not provide website building services or provide support relating to issues on web platforms such as Shopify, Wordpress etc. Questions relating to those platforms should be sent to the relevant support desk for those platforms. 

16/11/2023
Added a refresh button to Customise My Product Feed. This allows the feed to regenerate the product list adding new products and removing discontinued products. This will only be available to feeds created from 16/11/2023.
Added Sale Price to the data options for Customise My Product Feed. This allow you to see if a product is on sale and it's price to you.
Added Stock Status to the data options for Customise My Product Feed. This allows you to see the status of the next shipment to Hill Interiors.

5/7/2022
Added the ability to add upto 5 product images into the customise my product feed.

4/7/2022
Added the ability to select the categories you wish to include on the customise my product feed. If you wish to just get a feed for lighting or artificial flowers you now can.

9/3/2022
Added the following postcodes to the Scottish Highland Surcharge zones - AB36-38, AB55-56 and FK17-21
Added Scilly Isles postcodes to the surcharge zones - TR21-25 (small items only)
Added the ability to dropship to the Isle of Wight postcode (PO30-PO41)

8/3/2022
Added the ability to send Large items to IV1-IV25 Postcodes

23/3/2023
All Dropship parcels sent via DPD will include the tracking number on the despatch note and be trackable from the order history page.

28/6/2023
Delivery Prices updated to reflect single and multiple purchases. Rates have also been updated.